How the subscription service package supports daily operations

As a Family Entertainment Center (FEC) operator, you know that strong attractions alone do not keep a venue running smoothly. Your day is shaped by queues, staff handovers, birthday schedules, peak hours, and the small decisions that repeat hundreds of times a week. When those details run well, guests notice. When they don’t, the pressure lands on your team.

Valo Motion builds its attractions with that daily reality in mind. The goal is simple: Help you deliver experiences that guests enjoy, while keeping operations clear and manageable for your staff.

To ensure worry-free operation and maximum uptime, all Valo Motion products require an active service plan. This service plan provides your venue with a predictable daily operation, ensuring the right support, updates, and tools are in place, allowing your team to focus on guests instead of equipment.

Valo Motion Service Package: The heart of predictable operations

Running a successful FEC is a balancing act, and Valo Motion is here to make it easier. The Valo Motion service package keeps your attractions running reliably, so your team can stay focused on the floor and your guests.

The service package is mandatory for all Valo Motion attractions because it creates a stable operational setup from day one. You know who supports you, how updates happen, and how issues are handled, without added contracts or surprise costs.

Here’s what you get with the Valo Motion Service Package:

• Customer support available every day 24/7: You can reach our dedicated support team at any time, every day. Most issues are solved remotely, and if required, spare parts can be shipped fast and exchanged easily by you, even without technical expertise. This way, you get fast help and at no extra cost or hourly rate.
  
  
• Remote maintenance and automatic system health checks: Your systems are monitored remotely by our support team. If something needs attention, you know early. This helps you avoid downtime and plan service without guesswork.
  
  
• Computer software updates and security: All critical software and security updates are handled automatically for you. This way, your attractions stay stable, secure, and ready for guests without manual work from your team.

Maximize engagement with lifetime game updates and new game features

Repeat visits depend on freshness. Guests return when they know there is something new waiting for them on their favourite attractions. The Valo Motion service package includes lifetime access to new games, game improvements, and system updates, so your offering stays current over time.

All updates are delivered automatically to your device as part of the service. Your team does not need to install content, manage versions, or plan downtime. Your attractions stay ready for play without extra work behind the scenes.

This supports your business in two clear ways. You keep guests engaged over time, and you protect the long-term value of your investment.

• Ongoing game improvements: Existing games receive new levels, gameplay refinements, and visual updates. Returning guests notice the difference, and familiar attractions feel fresh again.
  
  
• New games added over time: New mixed-reality games are added to your system as they are released. This gives you new reasons to communicate with your audience, run marketing campaigns, and invite guests back. It also extends the lifespan of each attraction and helps keep lifetime costs predictable.

DID YOU KNOW: You can take a quick look at this year’s top updates on our dedicated News Page 📰

Boost visibility with advanced marketing tools

In today’s digital world, visibility plays a direct role in repeat visits and group bookings. Valo Motion supports you not only with attractions, but also with built-in marketing tools that work inside your venue without adding extra work for your team.

Guest experiences continue after a game ends. What guests see, share, and remember shapes whether they return or recommend your venue. The Valo Motion service package includes marketing support that helps you stay visible during play and after guests leave.

Digital attractions with large screens give you valuable space inside your venue. ValoJump, ValoClimb, and ValoArena all act as high-impact display surfaces. You can use them to promote birthday packages, seasonal offers, group events, or food and beverage deals right where guests are already engaged.

• On-screen promotions:  You can upload and schedule your own ads to appear between games. This helps you promote the right offers at the right time, without printed posters or manual reminders.

📺We’ve written more about this in our article on marketing strategies to sell more birthday parties.

• Shareable video souvenirs: All Valo Motion attractions include a built-in video booth. After playing, guests can receive gameplay videos that they can easily share on social media with a few clicks. Your venue name and branding stay visible in every clip, turning viral moments into natural word-of-mouth.

🤳Read more about how user-generated content drives revenue for your venue

• Marketing assets from the Valo Motion team: You also get access to ready-to-use marketing materials that support your online visibility and help your team promote Valo Motion attractions with confidence.

If you already have Valo Motion attractions at your venue and require any marketing materials to boost your sales, please feel free to reach out to our marketing team at marketing@valomotion.com 😊

Streamline operations with the Operations Hub

Smooth guest experiences depend on clear daily operations. The Operations Hub is included in the Valo Motion service package to give you one place to manage your attractions with confidence.

You use the Operations Hub to keep settings, schedules, and branding consistent across your Valo Motion attractions. This reduces manual work, supports smooth shift changes, and helps your team run the venue the same way every day, even during busy periods.

It works on desktop and mobile, and it grows with you as your lineup expands.

We recently covered this in more detail in our article How the Operations Hub supports your business growth 📈

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“With the Operations Hub, operators can understand the performance of their digital attractions at a glance, what’s driving throughput, what guests engage with most, and where growth opportunities are emerging. That visibility turns everyday operational data into confident decisions that support smarter staffing, stronger offers, and sustainable business growth,” Sven Rösch, Head of Sales at Valo Motion.

Create unforgettable events and competitions

Local events work because they feel personal. Friendly competition between regular guests, birthday groups, or school classes builds energy in your venue and gives people a reason to return. The Valo Motion service package supports this shift by helping you run local competitions that fit your venue, your audience, and your schedule.

Valo Motion attractions like ValoJump and ValoClimb are well-suited for local challenges. Leaderboards highlight top players at your location, and guests see their results instantly after playing. This makes competitions easy to join for families, kids, and groups, without extra steps or logins.

You stay in control of the experience. You decide how competitions run, what rewards you offer, and how often you host them. Our team at Valo Motion can support you with fresh competition ideas and updated content that arrives automatically as part of the service.

If you want inspiration, Valo Motion has helped operators run successful local events for years. You can explore practical ideas in our earlier guide, Host local events with ValoJump: Step-by-step guide.

Use insights to plan events that actually work

Strong events start with good timing and the right games. The Operations Hub helps you plan local competitions, birthday packages, and group sessions using real data from your venue.

You see which games are played most, how busy different days are, and how guests move through your attractions. This helps you make clear choices instead of guessing.

With these insights, you can:

• Identify popular games and use them as the centrepiece for birthday packages or small tournaments
• Schedule competitions during quieter hours to increase throughput and balance staff workload
• Create themed events around games that guests already love
• Plan group sessions with confidence, knowing which attractions perform best for different audiences

This turns local competitions into a reliable tool for repeat visits, smoother operations, and better use of your attractions.

No dedicated staff required

Running a busy venue means making smart choices about where your staff’s time matters most. Valo Motion attractions are designed to run reliably without dedicated operators standing next to each unit. This does not mean leaving things unmanaged. It means your systems are supported in the background so your staff can focus on guests.

With the Valo Motion service package, core tasks like system monitoring, software updates, and issue resolution are handled remotely. Most technical questions are solved without on-site visits, and spare parts can be shipped quickly and replaced easily when needed. This reduces interruptions and keeps your attractions available during peak hours.

The Operations Hub supports this setup by giving you one place to manage schedules, settings, and visibility across your attractions. You keep control, even when your team is busy elsewhere on the floor. The result is smoother shifts, lower staffing pressure, and predictable daily operation.

This approach helps you use your staff where they add the most value. Greeting guests, hosting parties, and keeping the atmosphere welcoming.

A service package built for a long-term partnership

Valo Motion’s service package exists to support you long after installation. It brings together support, updates, tools, and operational clarity into one consistent foundation for your venue.

Operators value this kind of reliability in day-to-day work. As one partner puts it:

Valo Motion’s service is top-notch. We can solve most issues ourselves, but when we need help, they’re quick to respond remotely. Their dedication really shows.” - Dustin Pelletier, Franchise owner of Big Air Trampoline Park, USA

When everything works together, the outcome is simple. Attractions stay fresh. Operations stay predictable. Your team stays focused on people, not problems.

That is what the Valo Motion service package is designed to support, every day your venue is open.

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