Valo Motion Service
Effortless, worry-free operation for every Valo Motion attraction. You get automatic updates, fresh games, helpful marketing tools, and support that keeps your venues running smoothly.
Everything you get with your service package
Operations hub
You run schedules, branding, and unit settings remotely and see insights that speed up daily work without extra staff or on-site management.
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24/7 Customer support
You get round-the-clock support (in English), remote fixes, and fast-shipping spare parts that you can swap yourself, to keep high uptime.
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Lifetime updates
Your attraction stays fresh with new games or features and improvements that encourages repeat visits.
More about the latest updates
Marketing support
The built-in video booth sends branded clips to your guests creating strong word-of-mouth every time they share. Plus marketing assets from our team, that support your online visibility.
How the Operations Hub makes your work easier
Automated schedules that save you money
Save time, energy, and staff effort with automatic schedules that power attractions ON and OFF exactly when you need them. You can manage everything from mobile, whether you’re at the front desk or off-site.
You can set multiple ON/OFF intervals in a single day
You can automate Rush Hour mode on ValoJump to limit game lengths to 1 minute during peak hours
Clear insights that help you grow revenue
Track what matters all in one dashboard. Make data-driven business decisions to grow revenue in any model you run, from gated admission to pay-to-play or reservations.
You see throughput, utilisation, guest behaviour, and top games at a glance
Spot trends you can use for promotions, top-game campaigns, and group events
Simple remote control that saves you time every day
Adjust operation modes, languages, speaker volume, touchscreen password, and games for all matching attractions at your location. Keep your setup consistent and ready without walking from unit to unit.
Marketing tools to promote and upsell
Put your own ads and promotions on Valo Motion attractions to increase upsells, visibility, or highlight special events right where your guests are looking.
We test, refine, and stress-check so you get the best
In Helsinki, we run our own indoor park, ValoHalli, built entirely with Valo Motion attractions. It gives us insight into the same operational needs you face, as well as valuable feedback. We use those learnings to improve every tool, update, and workflow so your attractions stay reliable and ready for guests from day one.
Feedback about Valo Motion customer support
Valo Motion’s service is top-notch. We can solve most issues ourselves, but when we need help, they’re quick to respond remotely. Their dedication really shows.
Dustin Pelletier, Franchise Owner of Big Air Trampoline Park
Get in touch with customer support
Email us at
support@valomotion.com
WhatsApp number
EU: +358 75325 8188
Call support
US: +1 (321) 340-3301
EU: +358 75325 8188
Frequently asked about Valo Motion Service
Every Valo Motion attraction is part of a connected, scalable ecosystem designed for active social play. Operations Hub gives you one place to run every Valo Motion attraction with clarity and speed. You adjust settings, update schedules, switch modes, view ads, and track performance without walking from unit to unit. You also get clear insights that help you make smarter business decisions in any business model you operate.
To ensure worry-free operations and maximum uptime, all Valo Motion products require an active service plan. This plan keeps your attractions running smoothly with new games, software updates, and helpful marketing tools that refresh your guest experience throughout the year. You also get access to the Operations Hub for daily management and 24/7 support when you need help.
You get round-the-clock support from a team that knows the products deeply. You can reach them through your preferred channel, including phone, WhatsApp, or email. Most issues can be handled remotely, and spare parts are shipped fast when needed, so you keep your attractions running smoothly.