After Sales & Logistics Coordinator to own the customer journey after every sale at Valo Motion

Do you like being the person who actually makes things happen after a deal is signed – the one customers can rely on, and the one your team doesn't have to double-check? This might be the job for you.

Key points about the role at a glance

✅ You'll be responsible for the order-to-delivery journey.  The journey starts after a signed contract and your tasks involve invoicing, coordinating shipping and delivery -  and making sure nothing falls through the cracks.

✅ You're the connective tissue between Sales and Customer Success. Once a deal closes, it lands on your desk, and you keep it moving until it reaches Customer Success.

✅ Phone-first communicator. You're comfortable picking up the phone and calling partners and customers anywhere in the world – not just sending an email and hoping for the best.

✅ Real ownership of coordination. Once you're comfortable with the position, you'll be able to navigate daily decisions with the given methods and act independently on Day-to-Day and recurring decisions. You'll loop in your manager for the unusual cases – not for everything.

✅ Some experience under your belt already. Prior exposure to logistics, international shipping and customer service is a strong plus, even if it wasn't in Finland.

✅ English is enough. No Finnish required – you'll be working with international customers and carriers.

👉 We're looking for an After Sales & Logistics Coordinator to join our Operations team at Valo Motion. This is a role with real ownership: you'll be the person keeping every order on track after it's sold, communicating directly with customers around the world, and making sure shipments, invoices and data all move smoothly and on time. We have shipped our products to over 80 countries, so the work is truly global.

👋 Let us introduce ourselves quickly: our team is working at the intersection of gaming and physical activity. Our products ValoClimb, ValoArena, Groundfall and ValoJump combine mixed-reality games with real-world physical challenges like climbing walls and trampolines, creating engaging gaming experiences that encourage people, especially kids, to move more – while having fun!

If this sounds like the next step for you, read on!

What is the role, and who would you be working with?

As our After Sales & Logistics Coordinator, you'll own the order-to-delivery process for every customer once a sale is confirmed. That means orders are processed accurately, customers are kept proactively informed, shipments move on time, and invoicing and documentation are handled without errors. You'll sit right in the middle of Sales and Customer Success – the person who makes sure a signed deal actually becomes a happy, well-delivered customer.

You'll work closely with Sales on the handover of new orders and with Customer Success on installations and ongoing accounts. You are positioned and work closely within the operations team and develop the after-sales processes together with your manager.  Beyond the day-to-day, you'll have real ownership over how this process runs – this isn't a role where someone checks your work at every step.

Your tasks include:

✅ Own the coordination of the order-to-delivery process – immediately after the signed contract, through invoicing, to the product leaving our warehouse and arriving at the customer's door.

✅ Communicate proactively with customers on order status, delivery schedules and questions – including import/export and customs questions. You're comfortable calling customers and partners directly rather than just emailing and waiting.

✅ Coordinate shipping and logistics: get quotes from carriers such as DHL and Schenker, understand Incoterms, and choose the right shipping method by balancing cost, speed and reliability – while keeping track of shipments so nothing sits unnoticed in a warehouse somewhere.

✅ Handle invoicing and admin: you’ll be doing various admin tasks including things like  invoicing different types of activities, monthly Intrastat reporting, and monthly USD price list updates.

✅ Keep our CRM and ERP data accurate: transfer new installation information and keep records consistent across platforms like Odoo, HubSpot and Valo Motion Cloud.

✅ Prepare shipping documentation, including customs and export paperwork.

✅ Be the link between Sales and Customer Success: once a deal is signed, you keep it moving smoothly through delivery with the help of manufacturing and the warehouse, then hand it off cleanly to Customer Success.

Your future team & work environment

• Your team: You'll report to Kari (Krikke) Halio, our Production and Logistics Manager, and work daily alongside the Sales, Customer Success and Warehouse team to keep every order moving. It's a small, hands-on team where you'll take real ownership of the day-to-day and make decisions independently, rather than needing sign-off on every step.
• Become a part of #ValoTeam: You will also be a part of the Valo Motion team of imaginative, enthusiastic and curious professionals. The team is excited about our mission to get people moving. 👉 Read about how and why our journey started! 

Critical know-how that you'll need to succeed in this role

✅ Language & location: Fluent English. Lauttasaari is our home base – and honestly, the coffee here is good enough that you won't need an excuse to leave. Still, you've got 2 remote days a week whenever you want to switch things up.

✅ Logistics & supply chain understanding with a customer service mindset: ideally you've already worked in one or more roles with exposure to shipping terms (Incoterms) and international shipping by sea, air or road, including multi-leg shipments (supplier → us → customer). Experience with global shipments is a strong plus, even if it wasn't in Finland.

✅ ERP/CRM experience is a bonus: we use Odoo (ERP) and HubSpot (CRM). If you've used any ERP or CRM system before, you'll pick these up quickly.

✅ Ownership mindset: you take initiative on daily and recurring situations rather than waiting to be told what to do, and know when to flag the unusual, one-off situations to your manager.

✅ Communication & attention to detail: you're comfortable being the voice of Valo Motion to customers around the world, and precise with invoicing, data and documentation.

Why join Valo Motion right now?

#1 Real ownership from day one

Your decisions shape how smoothly every order moves – from routine shipping calls to invoicing, you're trusted to run the process, and develop the processes with your manager. 

#2 Work at the centre of a fast-growing, global business

Valo Motion ships to customers around the world with over 80 countries so far.. You'll get hands-on experience with international logistics across sea, air and road freight, and with the commercial side of a growing product business.

#3 Small, close-knit team, real impact

You'll work daily alongside Sales, Customer Success and Operations, and your work directly shapes how customers experience Valo Motion after they've bought from us.

👉 Get to know the life and culture at Valo Motion and your future team better!

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Ready to make an impact? Here's how to apply

Don't hesitate to contact us and learn more about joining our team! Apply by 10.8.2026 by leaving your contact information and resume here. There’s no need to write a separate cover letter. Simply attach your CV and answer the questions on the application form. 😊

Here's what you can expect from the recruitment process:

1. Initial call: A 30-minute video chat with our recruiter, Linda from TalentBee.
2. Chat with your future manager: You'll meet Kari (Krikke) Halio via Google Meet.
3. We may assign a small role-related case task or an in-depth questionnaire to show your approach a bit deeper.
4. Interview at the office: Meet the Valo Motion team at the office and get familiarized with our products.
4. Reference check
‍5. Job offer: If we're a mutual fit, we'll make you a job offer!
6. Welcome to Valo Motion – let the fun begin!

Take a peek at our onboarding process here!
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If you're thinking of applying, we encourage you to do so sooner rather than later – we'll start going through applications as they come in, and we're looking to fill this role as soon as we find a mutual fit.